Advantages for
you as employer

Our Employee Assistance Program EAP

  • Reduces stress and its negative consequences, e.g. mistakes, accidents, burnout, long-term illnesses, presenteeism (physically, but not mentally present)

  • Reduces your costs and increases the productivity of your workforce

  • Statistically delivers a minimum 3:1 Return-on-Investment

  • Shows appreciation towards your employees

  • Gives access to global trauma intervention

  • Reduces occupational risk and it’s negative impact on business

  • Delivers valuable information about the state of your employees by way of informative usage reports

  • Trend analysis of indicators and possible needs that can be actioned to provide training interventions and improve working conditions, productivity, the well-being of your employees and overall business performance

  • Enhances your Employee Value Proposition (EVP) and makes you an employer of choice

  • Immediate support for people managers and HR professionals

  • People managers and HR can leverage the EAP to support employees in personal and professional matters

  • An EAP is recommended by the World Health Organization (WHO)

  • Creates a culture of care for employees

Advantages for
your employees

Our Employee Assistance
Program EAP offers your employees

  • Immediate, professional support in challenging life situations –  24/7 free telephonic support

  • Confidential access to professional support services that employees can trust

  • Concrete and targeted solutions that contribute to re-establishing health, performance and well-being

  • The possibility to work on a life challenge in individual / couples counseling sessions

  • No long waiting times for personal counselling sessions

  • Professionals to help support in everyday challenges (qualified psychologists, attorneys, financial advisors, dieticians, fitness coaches, life coaches)

  • Support in local languages: Arabic, English, Urdu, Hindi, French and Tagalog

  • Personal support tool to help you feel more empowered and take charge of your wellbeing

  • Your data is safe with us. We are full compliant with UK and EU data protection and confidentiality legislation

  • Free access to the programme for family members living in the same household

  • Direct access to telephone or LiveChat counselling via the ICAS App for smartphones


  • Difficulties in the workplace

    Challenges in the workplace are often difficult for us to solve. There are situations that may overwhelm us, such as:

    – hidden or open conflicts with managers, employees or colleagues
    – low self-esteem and inability to assert oneself
    – fear of not meeting our responsibilities
    – lacking motivation
    – exhaustion and fatigue
    – starting a new role
    – managing change and restructuring

  • Relationship issues, separation/divorce

    Relationship problems are among the most common personal issues that individuals call us about. They can be very stressful and impact our personl and professional lives. With ICAS, employees can get support at an early stage, 24 hours a day, 7 days a week. We can support you for:

    – Communication issues
    – Marital / family conflict
    – Adjusting to being new parents
    – Divorce / separation / break-up
    – Discovery of infidelity
    – Parenting guidance and support

  • Family matters, parenting, childcare, eldercare

    Our personal and professional lives can impact one another. Personal concerns such as raising children or caring for relatives can impact work performance.  Managers often do not know how to deal with such personal problems. Managers can use the EAP as a supportive tool and refer their team members to access the EAP services to help them deal with their personal issues. They can do this in complete confidence, and it will help them to work better and more effectively. Family members also have free access to the contracted EAP services.

  • Stress, conflicts, bullying, harassment

    Stress and conflicts in the workplace are among the most common work-related issues. Stress and burnout can greatly impact our wellbeing and directly impact our levels of engagement and productivity. Therefore, the most effective prevention is about empowering the individual to seek support. The ICAS services are easy to access and strictly confidential. ICAS services can significantly improve the effectiveness of the employees’ work performance.

  • Burnout, depression, anxiety, bereavement, addiction

    The WHO estimates that by the end of 2030 depression and affective disorders will be the world’s most common disease. According to the WHO, the absence from work for mental illnesses is 50% longer than for physical illnesses. The earlier help is sought, the lower the risk of long-term mental illness. In order to be effective, support must be easy to access, highly professional and completely confidential. The WHO recommends an EAP as an effective tool for organizations.

  • Legal and financial guidance

    Our lawyers and independent financial consultants can offer you and your employees expert guidance on practical legal and financial issues such as:

    – Tenancy issues
    – Consumer rights
    – Wills and inheritance
    – Marriage / divorce / separation
    – Debt management
    – Saving and investments
    – Budgeting


Easy and confidential access to ICAS via telephone or live chat encourages employees to obtain professional assistance such as emotional and psychological support, financial and legal guidance, and wellness coaching.

Our services

Locally designed services provided by a team dedicated to the Middle East and North Africa (MENA) region and understanding the nuances of local culture. Telephonic counselling available in Arabic, English, Hindu, Urdu and French. Our regional office is located in Dubai, UAE.

All of our programmes have been developed in response to the demands of the workplace, utilising our 40 years of global experience and 10 years of regional Employee Assistance Program (EAP) expertise.

We create targeted solutions to meet your strategic business objectives.

  • Global Employee Assistance Programme 

  • Crisis Management

  • Workshops and Seminars

  • People Development

  • Wellness Strategy

  • HR Consultancy

Core EAP Components

There are many components to an Employee Assistance Program (EAP), but the core of our EAP revolves around short term, solution-based counselling, either via telephone, video,  face-to-face or internet.

  • 24/7 Telephone Counselling

  • Face to Face Counselling Services

  • Legal and Financial Guidance

  • Managerial & People Skills Coaching

  • Wellness Coaching

  • Video and Chat Counselling

  • Corporate Risk and Trend Analysis

  • Online Health Portal


We have been developing and implementing EAPs since 1987 globally and since 2010 in the MENA region. We are the region’s only recognised Employee Assistance Program (EAP) provider. We use our extensive experience to deliver the full spectrum of employee assistance services to all industry sectors.

ICAS is a proud member of the Employee Assistance Professionals Association (EAPA) and the Employee Assistance European Forum (EAEF).

We understand local culture and regional variations. Whatever the country, the issue or challenge, our services will meet the needs of a diverse population regardless of gender, culture or religion in a variety of regional languages.

ICAS works closely with your business in order to understand it’s needs. We then provide solutions and services that are adapted to your budget and unique requirements.

Data protection

ICAS is registered as a data controller with the Information Commissioner’s Office. We are fully compliant with data protection regulation including Global Data Privacy Regulations (GDPR). In addition, our counselors are all subject to professional confidentiality and strict ethical guidelines. This is how we guarantee the legal conformity of our Employee Assistance Program (EAP).

Data protection

ICAS is registered as a data controller and processor with the Information Commissioner’s Office. We are fully compliant with the European Union General Data Protection Regulations (GDPR). In addition, our counselors are all subject to professional confidentiality and strict ethical guidelines. This is how we guarantee the legal conformity of our Employee Assistance Program (EAP).